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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very easy and efficient service.

5
Taking out a loan was very easy, the process was simple and efficient. I’ve had no issues with payments or and administration. Any issues That arose have been resolved quickly. Reviewed on: 11th June 2020
Matt's avatar
Matt

Great Company,good rates

5
I’m a costumer being with Ratesetter for last5 years... Is a great company with good rates and professional staff! Reviewed on: 11th June 2020
Evghenii Casian's avatar
Evghenii Casian

Quick & Simple

5
When applying for my original loan I was sceptical as I hadn't heard of RateSetter previously, as time went by I required further lending and with a couple of clicks the application was sent. Such a fluid processed and very customer friendly! Defiantely a company I would recommend to friends and family! Thanks Reviewed on: 11th June 2020
Biker2342000@gmail.com's avatar
[email protected]

Ratesetter

5
Wonderful peer to peer lending with a handy and user friendly website to keep track of everything. Reviewed on: 11th June 2020
Faye's avatar
Faye

Ratesetter

5
Quick service! Very efficient and the loans arrived timely and of great help to my small business start up! If you are a small business starting up don’t look further than ratesetter Reviewed on: 11th June 2020
Lucinda's avatar
Lucinda

100%

5
Ratesetter is amazing easy fair and reasonable lenders would highly recommend Reviewed on: 11th June 2020
Clair's avatar
Clair

Excellent company

5
Very friendly excellent customer service Reviewed on: 11th June 2020
Scott Wade's avatar
Scott Wade

excellent

5
Good service and customer service. Reviewed on: 11th June 2020
Karen Turner's avatar
Karen Turner

Stress free

5
My experience with Ratesetter has been effortless, it was so simple from start to finish, the money was through really quickly and the customer support is exceptional. I would certainly use them again and would highly recommend them Reviewed on: 11th June 2020
Sarah nicholls's avatar
Sarah nicholls

A great alternative to bank loans whilst approachable for young people

4
I applied for this loan to pay off my student overdraft, my bank at the time were charging me £60 a month interest on it, making it impossible to pay off. RateSetter is definitely a game-changer for loans, and I've had no problems with it at all. Reviewed on: 11th June 2020
Amy Honeyford's avatar
Amy Honeyford

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