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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Efficient and Reliable

5
A very trustworthy and reliable company who will stick to their word and provide you with the assistance you need, when you need it and in an efficient manner Reviewed on: 11th June 2020
SK's avatar
SK

Great lender

5
East, fast and worthwhile. Better rates than other lenders Reviewed on: 11th June 2020
Zara's avatar
Zara

Absolutely recommend

5
The experience was quick, easy and all the documents are easy to understand and the website is great to use. Reviewed on: 11th June 2020
Sarah's avatar
Sarah

Rate Setter

5
I have used rate setter loans’s a couple of times to help consolidate some of the debts I have and I can say they are an outstanding company with excellent customer service and I would highly recommend them, I received the loan with in a couple of days with no hassle at all, a brilliant company that I would highly recommend for anyone wanting to get a quick loan with absolutely no hassle. Reviewed on: 11th June 2020
Arron's avatar
Arron

Great quick and easy

5
Fast and easy process and money quickly in the bank great rates will defo use again and I always recommend to family and friends Reviewed on: 11th June 2020
Hollie harland 's avatar
Hollie harland

Ratesetter for consumer credit awards 2020

5
Quick, no hassle money lending. Reviewed on: 11th June 2020
Jade 's avatar
Jade

Great customer service

5
the time I have been with rate setter i have had no problems, when I have phoned to ask a question the customer service has been excellent. Reviewed on: 11th June 2020
anne's avatar
anne

Quick and fair

5
Any dealings with Ratesetter have been quick and polite. Reviewed on: 11th June 2020
Kerry 's avatar
Kerry

Straightforward, Good clear and precise

4
Ratesetter are straightforward, clear and precise about the terms and conditions and everything is explained fully. Helpful customer services when I had to update my details as well. Reviewed on: 11th June 2020
Karl's avatar
Karl

Speedy service

4
Good service provided in a timely manner. Reviewed on: 11th June 2020
VM's avatar
VM

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