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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Happy

Never had a problem with them. Always there to help if needed Reviewed on: 11th June 2020

Highly recommend!!!

This has got to be the best loan Leander, they gave me the cheapest interest rate and I’ve not once had any problems with them, I would highly recommend ratesetter! They are just amazing! Reviewed on: 11th June 2020

Brilliant customer service

Very quick and easy to reach needed funds, website is easy to use. Reviewed on: 11th June 2020

Quick and easy service

Very user friendly online service to see your account. Would recommend Reviewed on: 11th June 2020

Very simple and easy

Taking a loan out was really easy and not complicated. I had juat bought a house so the loan was for improvements. There was no faff and there has been no issues since. I just let the direct debit come out each month Reviewed on: 11th June 2020

Best

RateSetter is the best. They are helpful and are always there for you if you have any question or problem. Reviewed on: 11th June 2020

Great lender

Very good service, very easy application and customer service helpful. Loan was in bank within a 24hours of approval. Reviewed on: 11th June 2020

Have helped me out a few times

They have supported me with great rates when other lenders wouldnt Reviewed on: 11th June 2020

Effective customer service

They are very understanding and easy to use. Quick application, no hassle. Friendly customer service that deals with your issues in a timely and professional manner. Reviewed on: 11th June 2020

Happy with the service

The application was very easy and getting the money was a very quick process. I have called up a couple of times to have the date changed of the direct debit and that was a very simple process too. Overall I’m very happy with the service I have received. Reviewed on: 11th June 2020

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