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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

RateSetter 5 Stars

Clear and easy to understand. Good rates and communication. Only good things to say would defiantly recommend. Reviewed on: 11th June 2020

Quick Process

It is so easy and quick to organise a loan online without having to talk to someone on the phone. Reviewed on: 11th June 2020

Top lender

Been with Ratesetter several years now, really good customer service and good rates. Never had a bad experience with them. Reviewed on: 11th June 2020

Top!

Always good rate and service! Good customer service! Reviewed on: 11th June 2020

Ratesetter loans - a users review

Use ratesetter twice now for personal loans, never had an issue, rates are very reasonable, the process is quick easy and painless. Easy to use web control panel so you can check payments etc. Highly recommended loan company. Reviewed on: 11th June 2020

Quick and Efficient

Easy application process, quick decision excellent service Reviewed on: 11th June 2020

Easy to set up and competitive rates.

I have been a RateSetter customer for a year now, the process to borrow from them was incredibly easy and I got my request accepted in no time at all. Their customer service is superb and I've never had an issue with the company as a whole. Well worth choosing RateSetter if you need to borrow money for whatever situation you may be in. Couldn't recommend anymore! Reviewed on: 11th June 2020

They helped me when no other lender would

I desperately needed a loan for a car, after I was left unable to get the train to my place of work. I never had credit before and had no credit score, so no lenders would consider me. Ratesetter was super easy to use, the contracts were easy to read and understand, and when I needed to extend my borrowing when my first car bit the dust, that was easy enough too! You always think of loan companies as nasty businesses and sharks but this was so straightforward and pleasant to use, would really recommend! Reviewed on: 11th June 2020

Great company

I have found Rate setter to be an amazing company the process of applying for the loan was flawless and the help I’ve had during the COVID 19 situation has been caring and considerate would recommend this company to anyone thank you Rate Setter Reviewed on: 11th June 2020

Fast and Easy

Fast and easy to request loan. Very easy way to manage loan account online. Self service made easy for me, which saves me time making unnecessary phone calls. Definitely would recommend to friends and family. Reviewed on: 11th June 2020

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