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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent Service and Support,

The application process was simple and a decision was given within an hour. Interest rate was one of the lowest offered. Really good service and support when needed. Highly recommended. Reviewed on: 11th June 2020

Great money lender

I've taken out a few loans with Ratesetter and have found their, interest rates to be the most competitive. I'm sure l'll be using them again in the future. Reviewed on: 11th June 2020

Great service

Excellent service and support Credit made easy! Reviewed on: 11th June 2020

Breath of fresh air

ratesetter are in a league of their own. They're simple to use, efficient and have good rates. I'd recommend them for sure. Reviewed on: 11th June 2020

Friendly and Professional

From start to finish they kept me informed of everything, they alo made sure that I understood before I committed to anything and even phoned me to see if everything was OK after .The company is the only one I have come across that email every month before a payment is taken overall a fantastic company I would use again and recommend. Reviewed on: 11th June 2020

Seamless process, cant fault the service!

I initially took out a loan with Ratesetter a few years ago and have topped this up a couple of times for various reasons one of which was buying a new car. Simple and easy application, speedy decision and quick payout. Never had any problems with the service and low APR gave me a much better financial solution than any other provider. Would 100% recommend! Reviewed on: 11th June 2020

Great

My experience is good with ratersetter i used them 2 time both time i found them very helpful many thanks Muhammad shafiq Reviewed on: 11th June 2020

Transparent and great customer services

Ratesetter are transparent in the way they offer their services. The customer experience has been awesome, they take time to reflect on your needs and offer you the best product. They don’t undersell or oversell their products. Would recommend 10/10 Reviewed on: 11th June 2020

Great Service

Have used this a couple of times and easy to complete and once used once easier the second time and handy Reviewed on: 11th June 2020

Awsome defo use again

excellent experience always there to help and suport me I would defo use these again and my family thanks rate setter for being there when I needed I like the persnal approach which they bring the customers to the heart of everything they do which I like Reviewed on: 11th June 2020

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