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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy as 1-2-3

Easy to fill in paperwork online, very quick response great customer service Reviewed on: 11th June 2020

Easy to apply and fair charges on top

Easy to understand and helpful Reviewed on: 11th June 2020

Efficient, competitive and fair

Always willing to help. The ability to pay off loan or just make extra payments at no cost is excellent Reviewed on: 11th June 2020

Easy to use.

Rate setter was easy to use and understand. I felt informed and customer service was good. Reviewed on: 11th June 2020

Easy, prompt, paperless

Took minutes to apply, quick decision and a great rate of interest. Had no problems at all. Excellent service. Reviewed on: 11th June 2020

Fantastic

A great idea, very simple process. Thanks RateSetter! Reviewed on: 11th June 2020

Great deals and easy to use

All the information you need on your account such as payments to date, balance remaining and final payment amount Reviewed on: 11th June 2020

Excellent

Straight forward application process immediate decision could ask for better so perfectly transparent Reviewed on: 11th June 2020

Easy, good value, quick 10/10

No complaints, all as it should have been, can't fault Reviewed on: 11th June 2020

Great company - very professional

I have been very impressed with Rate Setter. They have been very professional and have always a very good service with them. Reviewed on: 11th June 2020

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