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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Everything you could wish for in a loan

I took out a Ratesetter loan three years ago, having seen it on the Experian website. The interest rate offered was the lowest I could find, and arranging the loan was straightforward. Reviewed on: 11th June 2020

A different way of borrowing,

Using Ratesetter was a different way of borrowing, but not complicated, it just works as all the behind the scenes stuff just happens and you don't need to worry about it. Reviewed on: 11th June 2020

Amazing

have always found ratesetter amazing, eager to help and simple to use Reviewed on: 11th June 2020

Great Service

Found ratesetter by default after my son required a new gas boiler. The company he used to supply the boiler used ratesetter re finances. I obtained the finance for him through ratesetter. After a very good experience I purchased a car obtaining a loan that was very affordable. On the odd occasion I spoke to staff my query was dealt with professionally and resolved to my complete satisfaction. Reviewed on: 11th June 2020

Loan

Easy lending and easy website to manage Reviewed on: 11th June 2020

Brilliant

Customer service is amazing, very friendly and understanding Reviewed on: 11th June 2020

Simple, easy, flexible

I’ve been a customer for a few years now and the service received is excellent. It’s simple, clear and flexible. No hidden costs etc. Have and will recommend to friends all day, every day Reviewed on: 11th June 2020

Excellent trusted company

Excellent customer service and easy to used website. Low affordable interest rates very happy customer thank you Reviewed on: 11th June 2020

Not that brilliant

They have let me down twice, They didn't want to know. Not a good customer relationship. Reviewed on: 11th June 2020

Quick, easy to use

I have found ratesetter to have a very quick application process. They are also quick with a decision so you know where you stand. The rates offered are very affordable too Reviewed on: 11th June 2020

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