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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

My first loan!

Lovely service! Easy payments! Considering this is my first loan, I felt confident that I would pay this off Reviewed on: 11th June 2020

Fast responses all round!

From initial application to general queries and amendments to policy Ratesetter provides a brilliant service with a very quick response. Reviewed on: 11th June 2020

Excellent and easy

Simple to use and always available. Excellent service, making borrowing easy when you need it. Reviewed on: 11th June 2020

With a little help from my Ratesetter friends...

Well my experience with Ratesetter has been amazing, a couple of years ago I got 2 phones from giffgaff and the process was smooth and easy, once I finish with the contract I apply for a small credit for me directly on the site and it was approved almost immediately! All terms are clear as water and there is no hassle nor hidden fees. I totally recommend your service and hopefully I’ll keep using the service for myself in the near future.. thanks Ratesetter! Reviewed on: 11th June 2020

Reliable and fast

Got the loan really quickly at a good rate. Reviewed on: 11th June 2020

Fast, efficient and reliable

Have been with ratesetter many years- always a good experience and good rate of interest Reviewed on: 11th June 2020

Easy to apply and user friendly

I found it really easy to apply online, rates were good. Fast payment aswell. Really easy and user friendly. Reviewed on: 11th June 2020

Fabulous company

Very clear products, easy to understand website and very customer friendly. Any questions I’ve ever had have always been easily answered through the website. Reviewed on: 11th June 2020

Good experience

Good rates and quick process. Reviewed on: 11th June 2020

Quick and efficient, easy to repay with no early repayment fee

Quick and efficient, easy to repay with no early repayment fee Reviewed on: 11th June 2020

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