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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent Service

Very professional reliable service. Made a huge difference to my current situation for which I am forever grateful Reviewed on: 11th June 2020

Very quick answer

I think this company is fantastic. Quick to apply, quick to give you a decision. Money was in my account in next few days. Can’t recommend them enough. Reviewed on: 11th June 2020

Fast service

Fast decision. Money in the next day. Have used them a couple of times. Reviewed on: 11th June 2020

Very helpful great service

I have bad credit and they was more than happy to help. Even when I was on furlough they done everything they could to help and postpone payments s long as possible. I can't recommend ratesetter enough. Reviewed on: 11th June 2020

Really pleased with the service

The website is intuitive and easy to use. Competitive rates. Easy access to information and updates about the loan. Reviewed on: 11th June 2020

Easy and transparent

I needed a loan to pay for a new motorbike. Rate setter not only provided a great rate but it was very easy to apply and receive the monies. I was able to pay off over half of the loan a few weeks later which I did very easily. I have not had to call them which is a sign of a good, easy system. Reviewed on: 11th June 2020

Amazing

They are amazing and Always there to help when you struggle. Great team. I have nothing bad to say about Ratesetter. Reviewed on: 11th June 2020

Perfect Service

Excellent service, very fair rates and haven’t had an issue with them at all, website is super easy to understand and lays everything out for you to see simply. Would like them to have an easier login to the site but I guess for security it’s a good thing and only a silly negative on my part, fully trust and recommend ratesetter. Reviewed on: 11th June 2020

RateSetter

I have a loan from RateSetter. They have decent interest rates compared to other loan companies and allow you to pay back early with no charges like some other companies. Its a good product. Reviewed on: 11th June 2020

Excellent service

Great online experience. Simple to navigate and all information needed displayed Reviewed on: 11th June 2020

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