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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Flexible & Easy

Easy to set up & make payments and pay your loan back fully at anytime. Overall a great service and I have recommended to others previously. Reviewed on: 11th June 2020

Ok

I am a customer for several years, I highly recommend nice service Reviewed on: 11th June 2020

User friendly service in all respects

Great service, easy to understand fees. Very transparent. Money into account very quick and progress is discussed throughout. Definitely recommend to friends and family. Reviewed on: 11th June 2020

Great Finance

Ratesetter is a company that is great & easy to deal with, It was at the time vey helpful to me and would not hesitate in using them again. Reviewed on: 11th June 2020

Never had any hassle from Ratesetter

They gave me a loan and the whole process was quick and easy, I would recommend them and will use them again Reviewed on: 11th June 2020

Ratesetter

Very good and pleasant experience Reviewed on: 11th June 2020

Excellent

Excellent, easy to use, quick, useful and reliable. Reviewed on: 11th June 2020

Easy to use, good customer service and an understanding approach

We took out a wedding loan via ratesetter. The application process was super simple, the rate we were offered was much better than other lenders and since taking out the loan customer service has been good and the website makes it really easy to review the loan and repayment options Reviewed on: 11th June 2020

Very thorough and fair service

Competitive rates offered. Will use again Reviewed on: 11th June 2020

Very Easy Process

The whole process from start to finish was a doddle and the time from completing and application to receiving an answer and receiving funds is not drawn out. Reviewed on: 11th June 2020

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