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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Simply the best

Rate setter are so professional and fast in sorting out your requirements. They are hassle free and so easy to use Reviewed on: 10th June 2020

Clear, simple and straightforward

Rate setter is unique lender in that it is a peer to peer lender. You are able to pay more if wanted with no penalties and you are able to access your account with ease. Their rates are also very competitive. I would definitely recommend them. Reviewed on: 10th June 2020

Fair and affordable

We’ve used rate setter several times it’s easy and fast to use and the interest rates are great and affordable highly recommended Reviewed on: 10th June 2020

Sensible straightforward, transparent, process, does exactly what is says and is good value

Ratesetter promptly agreed loans without all sorts of unnecessary invasive enquiries. It was easy to submit the information required to request a loan, to understand the cost of my loans, and to access my account information, in my experience Ratesetter is competitive. Reviewed on: 10th June 2020

5* Brilliant service

A brilliant company to borrow off! Reviewed on: 10th June 2020

Excellent service, transparent process

Was really clear of how the process would work, timelines were as advertised - one of the few cases when digital really worked well. Reviewed on: 10th June 2020

Fast and precise.

After a few questions Ratesetter helped me with choosing the right option for me. We went through the whole process really fast. Top notch service. Reviewed on: 10th June 2020

Excellent service

Very easy process. Staff are very polite and helpful.Brilliant service overall. Reviewed on: 10th June 2020

Review

Very smooth transaction ,clear payment settings. Reviewed on: 10th June 2020

Fair and efficient

I find Ratesetter to be pretty accurate with their individual rates and simply state they can’t offer you a loan if they can’t, rather than put you through a credit check. Easy application and quick transfer of funds. I will not go through a high street lender again. Reviewed on: 10th June 2020

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