Write a review

Go to business site

RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

View other RateSetter products

4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

Read all reviews Write a review

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

Help others make smarter decisions by sharing your own experience.

Write a review

RateSetter Loans reviews (14024)

Effiecient

Very easy to use and efficient service Reviewed on: 10th June 2020

Fast reliable service with great products

Interface great, great products both investment options and borrowing, can't fault them Reviewed on: 10th June 2020

Great rate

Easy to use website and great rates and communication always a go to company for me when needing finance . Reviewed on: 10th June 2020

Fast, efficient and great value service

I’ve now had 3 loans with Ratesetter all have been administered well and the online self help service is excellent. I’d definitely come back. Reviewed on: 10th June 2020

Very happy

Brilliant service, good understanding and allows plenty of time to catch up if missed a payment. I was incorrectly paid a few months ago and plenty of my lenders insisted on late payment fees and made me feel very small. I have never felt patronised by RateSetter and they gave me plenty of time to get my pay sorted out to enable me to make that payment! Reviewed on: 10th June 2020

No sympathy for covid 19 affected households

No holiday payment offered unlike banks, during this unprecedented times. Shame on you ratesetter Reviewed on: 10th June 2020

Easy

Had 2 loans off ratesetter and it's always been quick and easy at affordable rates Reviewed on: 10th June 2020

Excellent

Excellent customer experience & services Reviewed on: 10th June 2020

Personal loan

Rate setter have helped me when I needed a personal loan to assist me on emergency. Reviewed on: 10th June 2020

Great value

Had 2 loans at different times. Really good rate and was able to pay it off in full with no extra charge. Both application very easy to apply for and approved swiftly Reviewed on: 10th June 2020

Do you have a different RateSetter product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Loans
from Vanquis 4.92 from 1253 reviews
Personal Loan
from Novuna Personal Finance 4.87 from 359 reviews
Payday loan (discontinued)
from SafetyNet Credit (inactive company) 3.80 from 39 reviews

Want to see more from RateSetter?

Car Finance
from RateSetter 4.96 from 308 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub