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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Finance without the big bank experience

Money, finance, and lobs is nerve racking with banks. The anxiety I feel when I wanted to talk to “my” bank about getting a loan made me nearly sleepless. RateSetter changed that for me. RateSetter made me feel like finance was more human. More real and ... to be honest.. less bloody scary. Fantastic customer service, simple, fast, TRANSPARENT, and easy. I’ll never go back - big or small. Cheers Ratsetter. Reviewed on: 10th June 2020

Excellent Service

Ratesetter have proved to be an excellent source for loans at good rates. The application process is simple and well explained and if i ever need to speak someone they are extremely professional. Reviewed on: 10th June 2020

Highly recommend

I have a loan with ratesetter and it is easily managed online. The process was quick and easy to do. I would highly recommend them. Reviewed on: 10th June 2020

Helpful and quick

I've had a loan for a little while and have had to increase it twice. Both times I was contacted within a day with an answer to whether it could be increased or not. Excellent communication. Reviewed on: 10th June 2020

Great service, quick and easy to manage.

Would highly recommend ratesetter, the application was simple and had a very quick response. Hassle free and simple lending, with easy to manage repayments. Perfect! Reviewed on: 10th June 2020

Fantastic service

Fantastic service, quick, easy to use Reviewed on: 10th June 2020

They are always there for us.

Very clear information, easy site to use, the right company for the stressful moments because they are always there for us. Reviewed on: 10th June 2020

RateSetter

Highly recommended,easy to apply,affordable loans Reviewed on: 10th June 2020

Great rates, great service and easy to use!m

They do what they say they’lll do. A pleasure to deal with, always efficient and the website is very easy to navigate. The APR’s are also very sensible. Reviewed on: 10th June 2020

excellant people to deal so easy

cheapest way to borrow and invest your money Reviewed on: 10th June 2020

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