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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service

Easy and simple to use and great service from start to finish would recommend Reviewed on: 10th June 2020

amazing lending company

life saving company for me, literally! Ratesetter helped me in such a difficult time in my life, having been diagnosed with ovarian cancer at 23 whilst pregnant, unable to work for a few months afterwards this tied me over when I had no where else to turn. I have recommended to family and friends. Reviewed on: 10th June 2020

Dead Easy Dead Good

I have had numerous loans with Ratesetter and it always has been a good service at competitive rates Reviewed on: 10th June 2020

Loan friendly

Quick, easy and friendly way to get a loan. Great customer service. Helpful, straightforward. Reviewed on: 10th June 2020

Great rates, quick response

I have had a couple of loans with ratesetter and each time I have found the service quick, clear and offering a competitive rate. I was so impressed I suggested it to my son and he has just cleared his balance and owns his car. I have never felt pressured to take more, I would genuinely recommend Ratesetter to anyone looking for a loan its so easy to log on apply and then manage the loan via your own page. Reviewed on: 10th June 2020

Fast, friendly & fantastic

Quick easy way to get a loan, service was quick & easy. Website is great to track your payment ect, would recommend Reviewed on: 10th June 2020

A Pleasure To Deal With

Straightforward simples ! Would recommend them to everyine! Reviewed on: 10th June 2020

Extremely easy and swift process

It took no time between application being made and the decision. Fund were in my account the next day. Slick, smooth and very easy. Reviewed on: 10th June 2020

Excellent customer service

I was having difficulty with one payment due to an unauthorised being taken from my account fraudulently. I rang to inform of this as I didn't want to miss a payment. I was given a break straight away no problem and given the option to spread the outstanding payment over 3 months. Excellent customer service which helped me so much in a difficult situation Reviewed on: 10th June 2020

Efficient

Very quick and efficient so I would highly recommend. Reviewed on: 10th June 2020

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