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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

First class service and support

5
Did I say how easy it was to arrange and such a great idea. When I have paid it in full maybe I can help others with their own money.. Reviewed on: 1st July 2017
Richard Green's avatar
Richard Green

First class service and support

5
Easy to set up repayments and can even pay more than you need to when extra money is available. I set this up and can manage my account through my mobile phone provider. So much easier than any other account I have. Thank you Ratesetter Reviewed on: 1st July 2017
Richard Green's avatar
Richard Green

Efficient service

5
From start to finish service has been quick and professional Reviewed on: 1st July 2017
Susan Angeline taylor's avatar
Susan Angeline taylor

Austerity friendly loans

5
I chose Ratesetter because of the very low fixed interest rates that even my own bank who I've been with for 30+ years couldn't compete with. Along with flexible repayment options what more could you ask for 10/10 Reviewed on: 1st July 2017
ROBERT LLOYD's avatar
ROBERT LLOYD

Super Simple

5
Very easy to apply, very quick decision and speedy release of funds. An absolute pleasure to communicate with! Reviewed on: 1st July 2017
Kim's avatar
Kim

car loan

5
I took out a loan to purchase a car and ratesetter takes the required amount out of my every month and it works perfectly. I not inundated with spam or any pressure from them, brilliant Reviewed on: 1st July 2017
Ila Shepherd's avatar
Ila Shepherd

On point

5
Fantastic service, very fast and responsive! Great rates, very fair, and doesnt stick the arm in you. Thank you. Highly recommended Reviewed on: 1st July 2017
Jamie mcstay's avatar
Jamie mcstay

Great loan provider.

5
Attractive loan rate. Quick decision, everything went fast and easy. Reviewed on: 1st July 2017
Karol Hara's avatar
Karol Hara

Great company .. :)

5
Easy, straight forward process when applying for a loan. I liked the fact that I was able to pay it off early without any charges. I would definitely recommend to my family and friends !! Reviewed on: 1st July 2017
JANET KIDDELL's avatar
JANET KIDDELL

Cut above the rest

5
Easy application, great web site experience & above all excellent customer service. Reviewed on: 1st July 2017
Andrew Whitcombe's avatar
Andrew Whitcombe

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