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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent, straight in straight out

I was looking for loan last year and just saw rate setter online with other loan companies, but with other banks and supermarkets, I looked at , they were suggesting that I will get the money in a few days and with a lot of paperwork to sign and return, with rate setters, I just did everything online and boom the next day money was in the account, I had a part to play in it as well that I have a great credit rating, I guess that's why it was so easy Reviewed on: 1st July 2017

Great Rates, Easy Process

I needed financing for a car. After looking at several traditional lenders, I came across RateSetter. Their rates were significantly lower than the competition for the size of the loan I needed (~£1500). The application was straightforward and simple to do online. Reviewed on: 1st July 2017

Rate Setter......" more Like Trend Setter

Rate Setter offered me a much more competitive rate than the bank where I have been a loyal customer for 40 years! The extremely efficient service received from a team of true professionals really makes Ratesetter stand out as a company worthy of due recognition. Reviewed on: 1st July 2017

well done customer services

teh customer service at ratesetter are always competent and considerate Reviewed on: 1st July 2017

Superb

Great online service, quick decisions, easy to use. Reviewed on: 1st July 2017

User friendly loans

Great website, soft search, easy to apply and got the funds really quickly. Highly recommended Reviewed on: 1st July 2017

Customer service

Very efficient and helpful staff in thw Customer Service Department. Reviewed on: 1st July 2017

Valued

Ratesetter put the customer first and make you feel valued. So much better than your high street banks. Reviewed on: 1st July 2017

Positive

Very reliable loan provider , positive experience, would recommend to friends Reviewed on: 1st July 2017

Amazing no hassle loans

Very easy to do business with, did it all online with no problems at all. Would highly recommend Reviewed on: 1st July 2017

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