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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very good & easy service

Very simple to use, great customer service & excellent rates. Very happy would def use again Reviewed on: 1st July 2017

User friendly for all walks of life.

Very user friendly for everyone all ages and all walks of life without ripping off people with less disposable income with extortionate APR: Well done. Reviewed on: 1st July 2017

Simple and easy - how lending money should be.

Simple and easy process, and great rates when compared to banks. Can't ever see me using a bank to loan money again. Reviewed on: 1st July 2017

Its ok will use it again !

-Its good loan company but just shame you cant make extra payments as they charging if you make any extra sum =( Reviewed on: 1st July 2017

Excellent service

Very easy to understand! Regular updates to process. Customer service answered my questions without any hassle. Very efficient would highly recommend rate setter Reviewed on: 1st July 2017

Easy and accessable

Very clear effective website, great rates and instant decision. Very happy. Reviewed on: 1st July 2017

Hassle free professionalism

Never thought with a credit score as mine that I would ever get a loan, but these guys understand that peoples ability to manage their finances change, their knowledge of the industry has allowed me to feel human again. From the initial application, to the increased amount borrowed, flawless. Look forward to paying off this loan, and borrowing again, and with their flexibility I can do it quicker than agreed. Brilliant. Reviewed on: 1st July 2017

Brilliant

When I used ratesetter it was so easy and simple to use. Applying was a breeze and they gave such good rates. Reviewed on: 1st July 2017

Quick and easy

I took a personal loan with Ratesetter six months ago and after submitting my online application the money was in my bank account the next day. Very pleased, and with an excellent interest rate. Reviewed on: 1st July 2017

Simple Satisfaction

Simply fantastic service and easy, a few quick questions and the money is in the bank, great rates and a 100% satisfied customer Reviewed on: 1st July 2017

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