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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent, Quick, Easy, No Comparison for service

I tried rate setter for a loan and unbelievably the money was in my account the same day before 1700hrs. Fantastic service and so so easy. I would and have recommended to all. Reviewed on: 30th June 2017

fantastic provider of peer to peer lending

Best rates and simple process to obtain funds when needed Reviewed on: 30th June 2017

Excellent provider of personal loans

RateSetter offered the cheapest interest rates and the process of applying for and obtaining the loan was simple and efficient. I would highly recommend them. Reviewed on: 30th June 2017

Fantastic

Happy Chappy decent phone with a cheap price could ask for more Reviewed on: 30th June 2017

Easy to understand and helpful

Went for ratesetter and glad i did as have nothing to say but good things. Also its good cause you can over pay and change the day set easily rather than phone Reviewed on: 30th June 2017

Good

I got a phone on giffgaff and have a good customer service Reviewed on: 30th June 2017

Number 1 for customer service

Applied for 2 loans and couldn't be happier. Money was available quickly and service provided by the customer service was second to none. Reviewed on: 30th June 2017

Excellent service

Great hassle free service. Friendly staff that considered one owns factors Reviewed on: 30th June 2017

Fantastic rates

Rate setter have fantastic rates and dealt very quickly with my loan. Reviewed on: 30th June 2017

Excellent all round service & product!

I have had nothing but excellent and friendly customer service from Ratesetter. From beginning to end and through, the process has been quick and easy. I would have no hesitation in recommending them and have already used their services many times for myself and my partner. No small print, easy to understand, and I like the flexible payment system, and the no redemption fee. Reviewed on: 30th June 2017

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