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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

value for money

Excellent rates easy to use . The way small loans should be. Reviewed on: 30th June 2017

Fast service

Applied Wednesday, approved Thursday, money in bank Friday. Such a quick and easy process. Reviewed on: 30th June 2017

Great service

I took a loan out and it was so easy to apply and to check my outstanding balance i was fortunate to be able to pay off my loan early and did it all on line easy and im not au fait with technology Reviewed on: 30th June 2017

Simple and easy to use

The whole thing was simple which is a rarity these days. In the past one just sat down with a branch manager of your bank and agreed like decent human beings to borrow money and pay it back . Any problems were dealt with face to face and each one of us knew the other. In this climate of distrust fostered by modern media I almost am made to feel like a criminal every time I interact with a bank. This was not my experience with Ratesetter. I would reccomend them highly. Reviewed on: 30th June 2017

car loan

very helpful and understanding excellent service Reviewed on: 30th June 2017

Great Company to deal with

Getting my loan was pretty straight forward and I was told almost straight away that my loan application was accepted. When I have a telephone enquiry the efficiency of the Ratesetter staff is exceptionally high in that they don't keep you holding waiting to get through. Staff are very polite and we'll informed and have helped me on more than one occasion. Reviewed on: 30th June 2017

Helped me out when my credit wasn't great

Extended my loan when I needed to Reviewed on: 30th June 2017

the most friendly ever process applying for a credit.

I aplied and very quicly I sent the documents by email,and next Day I had 3000 into my account.I will definetly recomend.Thank You so much. Reviewed on: 30th June 2017

reliable SOS(simple,online,sophisticated) service

All the hard work of getting a honourable valued loan is done by them....no faults with efficent service....5 star organisation Reviewed on: 30th June 2017

Quick, easy, Good interest rate

The loan was quick and easy with manageable payments. Reviewed on: 30th June 2017

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