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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

The Future

This is the future of lending, its undoubtedly the most sensible way of lending and wouldn't hesitate to do it again. Reviewed on: 29th June 2017

100%delighted with Ratesetter

I am on my second loan from RateSetter. Both times the procedure was quick and simple. Would strongly recognise them. Reviewed on: 29th June 2017

Brilliant customer care

I took out a loan with ratsetter and with out any hesitation. Also with it being my first loan the fixed Apr was great at 18.5% compared to other company's aswell as my bank. I then had enough money to pay the loan off early, all it took was a simple phone call and some online comformation and it was paied off there and then. I would fully recommend this company to anyone. Reviewed on: 29th June 2017

Quick & Easy

I've had my loan for about a year now. Easy to apply and was accepted and received money into my bank account really quickly. Interest is reasonable too. I pay monthly by direct debit. Would definently recommend. Reviewed on: 29th June 2017

Don't buy if you don't try

Wanted a small loan got one no problem thank you so Much highly recommend Reviewed on: 29th June 2017

Easy and customer service has been helpful

I was a victim of fraud and ratesetter were more than empathetic. Credit to the the customer service team!! Reviewed on: 29th June 2017

Excellent service

I have found Ratesetter to be very helpful and friendly, the don't bombard you all the time, which can be a little unnerving, I would recommend Ratesetter to friend and family if they needed a loan Reviewed on: 29th June 2017

Great service & easy to use

Really easy service to use and easy to access your payments online, would definitely recommend! Reviewed on: 29th June 2017

Amazing!

Couldn't be more happier! Excellent customer service and attention to clients. Really happy with my choice! Reviewed on: 29th June 2017

Easy,fantastic,no hassle

Fantastic and easy to use on the computer, quick and easy decision in minutes, never heard of you before but if I needed I would ask again for a loan, would recommend others before anyone else. Reviewed on: 29th June 2017

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