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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Good rates and quick transfer

Ratesetter offered me the best rate I can find. The money was in my bank very quickly too! They offer multiply ways to make extra payments and change DD amount for free. Would definitely recommend. Reviewed on: 29th June 2017

Fantastic customer service

I had a rare setter loan to pay for a car. Terms were flexible and the customer service was great, unlike a lot of other companies you can call them and speak to a person in the Uk...no long automated promts, just clear and concise plain talking people. The rate setter website is also great for managing your loan. Would definitely recommend. Reviewed on: 29th June 2017

Best customer service

Always with service to the customer, high knowledge in there products and fast response Reviewed on: 29th June 2017

Great service

This is my second loan through Ratesetter. I can't recommend them highly enough, I have absolute confidence in them. Great customer service, easy to follow processes and a very user friendly online account system Reviewed on: 29th June 2017

very sensible approach to approving loans

I have used ratesetter twice now and on both occasions I felt they approached my loan request intelligently and sensibly, something which I find lacking when I have applied for loans through the traditional bank route. Reviewed on: 29th June 2017

Good service

I would definitely recommend to friend and family great service Reviewed on: 29th June 2017

Excellent

Great service, very helpful, great rates. Would recommend to anyone. Reviewed on: 29th June 2017

Great

Great rates and was very quick and easy to apply. Reviewed on: 29th June 2017

Fuss free

Able to review and complete without a rigmarole Reviewed on: 29th June 2017

Loulou85

Great rates, easy application and very quick getting the loan. Very happy Reviewed on: 29th June 2017

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