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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Amazing and Brilliant

Best service quick efficient and very helpful. Reasonable charges per month. Reviewed on: 29th June 2017

Easy to use and quick to reply

Fantastic service. Gave a clear and concise breakdown of all companies. Easy to use and everything was simply laid out. Reviewed on: 29th June 2017

Quick and simple.

I have found using RateSetter very efficient as it was easy to follow the step by step process of applying for a loan. The service was amazing as the funds were transfered within 24 hours of being approved. Once registed online there is a really well designed interface where you can keep track of how your payments are going, and if any changes need to be made to the borrowing such as the payment amount or payment date then this can easily be amended online which provides flexibility for the customer. Finally I would like to say, I would and have reccomend RateSetter to friends and family. Reviewed on: 29th June 2017

Really quick and simple

Couldn't believe how quick and easy it was to get such a competitive loan. Website really user friendly. Would recommend to anyone. Reviewed on: 29th June 2017

Best loan peovider

Seamless, efficient and outstanding customer service would never choose another provider now Reviewed on: 29th June 2017

Fast

Rate's setters is very fast and recevious. Thanks to rate's setters Reviewed on: 29th June 2017

Great experience

Needed to borrow £4000 to top up my savings as I found a lovely caravan Went online filled out the form Sent the PDF bank statement . The money was in my bank in two days. Then off to the caravan shop. Had all summer with my family and made great memories thanks to the loan from Ratesetter . It was an all round GREAT EXPERIENCE! Reviewed on: 29th June 2017

Fantastic Customer Service !

Easy to apply and great customer service. Best company I have used. Highly recommend. Reviewed on: 29th June 2017

Comfortable payments

I borrowed from Ratesetter to help to towards costs for my son's wedding, very affordable payments, and I would certainly recommend Ratesetter to family and friends, no complaints whatsoever, only excellent service. Reviewed on: 29th June 2017

Excellent

I had a credit card where the balance was decending slowly, then I found ratsetter. Looked at what they could offer for the balance I wanted to clear & gave them a call, after a few questions & formalities they came back confirming they could help me. I was just so happy that finally I could clear my balance within a time frame & not having to worry anymore of when is this Balance going to be paid. The customer service was brilliant, they listened to what the customer wanted & helped them by giving the best option. Definitely would recommend them to anyone. Reviewed on: 29th June 2017

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