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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Helpful, efficient and easy

Process very easy and straight forward. Customer Service very friendly and knowledgeable. Would definitely recommend. Reviewed on: 29th June 2017

Very easy to use

Very quick response and friendly service without judgement and no high interest rates. Reviewed on: 29th June 2017

Easy as £1 £2 £3

Very easy process, quick payment with no hassle. Being able to see up to date balance in my account is a massive plus. Reviewed on: 29th June 2017

Fantastic service

Great loan lender with fantastic service aswell. Reviewed on: 29th June 2017

There when I needed them

No fuss, no nonsense straight forward and an instant decision. Couldn't fault anything. Love the app. Reviewed on: 29th June 2017

Great professional service,no hassle No worries : )

Ratesetter has been an execellent credit company everthing was clear and simple with no hassel.Very impressive company many thanks. 5 star :) Reviewed on: 29th June 2017

Great to deal with!

Setting up my loan was quick and simple. When I've called the staff are always helpful and eager to help. All in all great service! Reviewed on: 29th June 2017

What is there not to like!

Rate setter ticks all the boxes, its a friendly website, easy to use. More importantly its all very clear about the payments and how much you currently owe and what the payment are made up of and most of all is the flexibility to adjust payments from minimum to one of payments to increasing the amount. Raising a family this has helped as I have been able to alter it base don my personal needs whilst maintaining the minimum amount. Highly recommend and would gladly use the service again! Reviewed on: 29th June 2017

Low rate

This is the second lone I have had from ratrsetters I am 69 no problem getting it and the interest is a lot better than any one else the banks are so steep with interest on small lones and easy to pay back you pay back by direct debit really good company would recommend this company to any one Reviewed on: 29th June 2017

Highly recommended

I applied for a loan though a firm that uses Rate Setter. I was accepted I am so grateful the money I was allowed to borrow changed my life. Not only changed my life it gave me a better quality of life. The money was for Weight Loss Surgery. All I can say is thank you Rater Setter for this opportunity. Reviewed on: 29th June 2017

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