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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy to understand the terms & conditions!

Wonderful website with easy instructions terms and conditions -fabulous fast service highly recommended Reviewed on: 29th June 2017

Van loan

Very good service, hassle free with low interest rates,thank you ☺️ Reviewed on: 29th June 2017

Great customer service

Easy application, explaining all many borrow Reviewed on: 29th June 2017

Easy, painless and great rates

Such a painless, digitally enhanced process. this is what customer service should be. Excellent service. Excellent rates. why wouldn't anyone? Reviewed on: 29th June 2017

Great interest rates

Application was easy to fill in and the service was first class Reviewed on: 29th June 2017

Great company

Easy to apply and keep up to date on the website Reviewed on: 29th June 2017

Excellent

Having had loans from other companies before I never expected such quick and efficient treatment. Ratesetter did not waste time . I got my loan the same day. This is the second loan after paying off the first one both from Ratesetter. Brilliant Company. Jessica Ashley (Cambridge uk) Reviewed on: 29th June 2017

Great service!

Always good and friendly service , no waiting times and always get my queries resolved Reviewed on: 29th June 2017

Great service and straight forward

I had a great experience with RateSetter, they were really clear with all the charges from the beginning and always willing to help. Reviewed on: 29th June 2017

Fast, easy, flexible, clear

The process was simple and fast, the visibility of what I'd paid, what was owed and how I was managing the account was very clear. A great product with better than most of the market rates! Reviewed on: 29th June 2017

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