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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service

Ratesetter were there to help me when others simply didn't turn up at the crease. Simple process with quick decisions and money transferred within days Great !! I asked for help to expand my business and Ratesetter came through I secured a great order with their help which lead to repeat orders and further recommendations and more work. So much so that I have used this great team twice and would not hesitate in asking again such is their enthusiasm and understanding of business needs. No lengthy forms no tedious questions no myther no worries NO CONTEST well done Ratesetter Number one in my book Dave Wilson Managing Director KPW Developments / Joinery Ltd Reviewed on: 29th June 2017

Brilliant service

great rates and service, especially customer service Reviewed on: 29th June 2017

RateSetter my favourite loan provider

Every time I have found myself needing a loan I have been drawn to RateSetter as it's a reliable, friendly and fair service which I can trust to give me a good deal and a fast service thanks again RateSetter! Reviewed on: 29th June 2017

Lending made easy and hassle free

I needed to borrow some money and quickly to enable me to take part in a once in a lifetime opportunity to travel with a friend.. my application for the loan was accepted and the money was in my account really quickly. Excellent communication and answered all questions I had before borrowing. I wouldn't borrow from another loan company other the ratesetter. Interest and repayment was the lowest I found of all the loan companies I looked in to. Highly reccommend them from my experience borrowing from them. Reviewed on: 29th June 2017

Brilliant - A gamechanger

Treated like an adult with moral code and fast service. The best lender in the game!!! Reviewed on: 29th June 2017

Happy customer

easy application and quick result which meant my money was in the bank within a few days. the direct debit was set up straight away so i never have to worry about late payments. very happy Reviewed on: 29th June 2017

Excellent

Great service, no nonsense application and very clear information on rates and payments. Reviewed on: 29th June 2017

great service

very easy to use. Done all online very quick. Reviewed on: 29th June 2017

Absolutely excellent , quick and efficient service

As I said in my title the service by Ratesetter was excellent. Everything was done fast but efficiently and all questions were answered immediately. Would recommend to anybody. EXCELLENT SERVICE. Reviewed on: 29th June 2017

Good. A little slow with decision

I found the decision process a little slow. I had excellent credit rating and it took a few days longer than advised at the start to come back with the decision Reviewed on: 29th June 2017

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