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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
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0%
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0%
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0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great customer service

5
Quick and easy great rates would recommend Reviewed on: 29th June 2017
Lucy dixon's avatar
Lucy dixon

Best loan provider...

5
I borrowed from RateSetter and found the service exceptional, my loan was agreed and the cash transferred to my account without delay, i would definitely recommend and will borrow from them again in the future. Reviewed on: 29th June 2017
Janice Coles's avatar
Janice Coles

Great customer service

5
Applied for a loan got a really good rate when other providers were offering exceptionally high rates. Money was transferred quickly would recommend and use again. Reviewed on: 29th June 2017
Lucy dixon's avatar
Lucy dixon

Yes I would

5
Brilliant, fantastic, easy lending Reviewed on: 29th June 2017
Craig Hamilton's avatar
Craig Hamilton

Competitive and hassle free.

5
I found my rates ether experience to be totally hassle free with no fuss what so ever the rates were the best I could find and the hardest part about the whole process wad dialing theme telephone number. I found the advisors very well informed and spoke in plain English there was no confusion so simple and I feel so relaxed knowing I got the best deal out there. Excellent service Reviewed on: 29th June 2017
Paul True 's avatar
Paul True

Excellent service

5
From enquiring about the loan all the way through to the final process was fantastic and easy to understand. All the rates and charges were upfront so I knew exactly what I would be paying Reviewed on: 29th June 2017
Mark keogh's avatar
Mark keogh

Never had a problem

5
Great online access to view my account, easy to navigate around and easy to secure the loan Reviewed on: 29th June 2017
Matthew daniel 's avatar
Matthew daniel

Competitive rates

5
I found RateSetter to be very competitive on interest rates and easy to apply. Reviewed on: 29th June 2017
PhillipJennings's avatar
PhillipJennings

Excellent Service

5
RateSetter is a fabulous way of borrowing money. The rates are very competitive and it's a quick and easy process. Staff were really helpful and polite. I would definitely use again should I need to borrow again. Reviewed on: 29th June 2017
Tricia 's avatar
Tricia

How Personal Loans Should Be!

5
I'd never heard of RateSetter prior to March 2017, but I'll be sure to let everyone know about them after the exceptional service they've provided. I doubt I'd ever go anywhere else for a personal loan. It was an incredible easy, quick , safe and reassuring process. I'm a perfectionist, so I can find fault with most things. I'm at a loss here! Superb. Reviewed on: 29th June 2017
Gareth Williams's avatar
Gareth Williams

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