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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Low interest and easy service

There was no issue in getting my loan when applying. The money was put into my bank quickly, and they chose a payment date and amount to suit me perfectly. Customer service has been great so far, granted I've hardly had to ring as it's a simple direct debit out of my account every month. Very simple and easy to use service! Reviewed on: 29th June 2017

Fast, efficient service

Always had a great experience with rate setter, very helpful and friendly staff and a great service with very competitive rates. Reviewed on: 29th June 2017

Simple, intuitive website, fast decision and transfer of funds

As above really but no messing around in the analogue world, everything done on line and great customer service agents ready to answer any queries via email or on the phone. The best services in whichever sector just do the simple things right and keep things simple. Reviewed on: 29th June 2017

Easy and fast process, excellent service

The quickest loan I have ever applied for. The whole process was easy and no fuss. Great communication, and excellent customer service. Competitive rates. Save yourself time and look no further than rate setter! Reviewed on: 29th June 2017

Great company

Helpful staff, easy to use website, amazing rates. Reviewed on: 29th June 2017

Money made easy.

Very good experience with ratesetter. Made the stress of borrowing easy, online service to keep track of your account. Reviewed on: 29th June 2017

Easy quick

Easy quick no hassle service. Would recommend Reviewed on: 29th June 2017

Really quick and efficient process

The time between applying and receiving funds was approx 2 days so really quick - I was able to get a loan rate which was extremely competitive and saves me a lot of money each money! Would definitely recommend. Reviewed on: 29th June 2017

Great rates, website and service

I was able to manage my loan easily via the rate setter website. It was clear and straightforward so I could always see where I was with repayments. I received a great rate in the first place which is why I went with ratesetter and the experience matched the rate I got. Reviewed on: 29th June 2017

Excellent reliable service

The whole process from application to receiving the money is as it should be, clear, straight forward and quick to complete. I will continue to be a very satisfied customer for these reasons. Reviewed on: 29th June 2017

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