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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Professional & Helpful

Whole process was very clear & staff were very professional & polite. Would highly recommend this service. Reviewed on: 29th June 2017

Very goood

Very quick and easy - hassle free Reviewed on: 29th June 2017

Quick, hassle free and an execellent rate

This is the second time we have used RateSetter and the service has been second to none. Last time it was a log cabin for our disabled daughter and this time it's a new car. Well done Guys!!! Reviewed on: 29th June 2017

Top Lender

Ratesetter is so easy, it's all done online, no awful forms to fill in, simple affordability assessment and BAM! Loan to your account with in 24 hours. Amazing! Reviewed on: 29th June 2017

Good Loan company

Very straight forward Easy to use Reviewed on: 29th June 2017

First Class !

Great service, fast response and easy online management. Best rate in comparison to all other providers and helpful supportive staff, also when calling a representative picked up quickly and all questions / queries dealt with immediately. :-) Reviewed on: 29th June 2017

Easy, straightforward lending!

I had never borrowed through peer to peer lending before and came across Ratesetter when searching deals. It process from start to finish was simple and the customer services were extremely helpful and advised every step of the way. Will an online account I can view, amend and update my account at anytime. I've opted for increased payments each month which I can change at anytime should my financial situation change. Thumbs up from me! Reviewed on: 29th June 2017

Trend setter

Amazing interest rates, very professional service. Very impressed Reviewed on: 29th June 2017

Great service

Very easy process to use with clear English questions and fast decision Reviewed on: 29th June 2017

'Top rate' Ratesetter

Used Ratesetter twice and found their service easy and efficient. Their interest rates are competive and fair, Can't fault them Reviewed on: 29th June 2017

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