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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

First class customer service

Like l stated first class customer service every one was very helpful and shown professional. Reviewed on: 29th June 2017

V.good response from the team.

Excellent every enquiry completed on time. Reviewed on: 29th June 2017

Loan

Friendly service , very helpful , would recommend Reviewed on: 29th June 2017

Excellent alternative to bank lending

My credit score wasn't 100% , and when I did need a loan for some home repairs and decorating my bank wouldn't help me. I shopped round and found rate setter. They had a better rate interest than the bank was offering anyways, and got the sum I was after with out any hassle. The application, process and transfer was all simple and brilliant. Anyone looking to borrow money I would highly recommend. Excellent company with great rates and helped me build my credit score back up and got me the funds I needed with out any astronomical rates or charges. Reviewed on: 29th June 2017

Amazing

From the moment I got in touch about a loan they made the whole process so simple and straightforward. I asked to change my payment date to make it easier for me. Not a problem at all. Extremely helpful from the beginning. Reviewed on: 29th June 2017

Very good rates can not complain

I was looking for a great deal and ratesetter beat everyone hands down Reviewed on: 29th June 2017

Rate setter sets the standard for loans

I have used rate setter multiple times for loans and found them to be excellent for loan rates and for customer service. Applying online is easy and straightforward, decisions are quick and enquiries are dealt with efficiently with phones being answered promptly. Overall I will use ratesetter again for loans and would also use them to invest in, I would recommend them to everyone ! I feel that reatsetter sets the standard for personal loans Reviewed on: 29th June 2017

One of the best

Easy and quick, and a good customer service and fast payment into your bank Reviewed on: 29th June 2017

Great Service - simple to use

I would recommend Ratesetter unreservedly as a simple to use, excellent service provider. Reviewed on: 29th June 2017

Fantastic service

Great service, no hassle, quick and easy process and communication. Reviewed on: 29th June 2017

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