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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fuss Free Responsible Lending

Having had several loans in the past, my Ratesetter loan was the first 'peer-to-peer' loan. There was a prompt decision, lots of information received and amazing interest rates. This has meant I have been able to borrow and pay back at a more manageable rate. I feel that some loan providers are just interested in getting you into further debt, Ratesetter made me feel that they want the best for their lenders and to ensure you borrow responsibly. Reviewed on: 29th June 2017

Simple, quick, effective

Easy online application process followed by quick decision and then confirmation of funds. Regular but not too frequent communication. Excellent Reviewed on: 29th June 2017

Great service and procedures

The process and procedures were so smooth and the rates great, helped us out at the right time. Reviewed on: 29th June 2017

Easy to use

I didn't have to wait to find out if I could borrow the money, the decision was fairly quick. Ratesetter was easy to use, the information I was provided was informative. I liked the service I received. Reviewed on: 29th June 2017

Quick and easy

2nd time I have had a personal loan with rate setter the process in painless and quick and they are head and shoulders above any of the other loan company's including the big supermarkets Reviewed on: 29th June 2017

Brilliant!!

I applied for the loan, an offer was made with a superb APR and the money was in my bank account within 24 hours. Online statements were available during the loan period which were easily accessible and I was able to make overpayments as and when I wanted. A great experience that was user friendly. Reviewed on: 29th June 2017

Excellent

Very quick service. Excellent response time. Would highly recommend them Reviewed on: 29th June 2017

Very impressed

Saved my financial situation at a time when i was finding it difficult to get credit. Can't rate highly enough! Reviewed on: 29th June 2017

great service - simple process

Extremely simple and straightforward process that operates efficiently and at pace. Great customer service Reviewed on: 29th June 2017

Excactly what they said

I was looking for a personal loan and had looked to a few lending companies witch promised good rates but soon as I applied the rates where never what was first said. Ratesetter was true to there word what was advertised is what I got. Will definitely be using again. Reviewed on: 29th June 2017

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