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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent service.

RateSetter are fantastic, excellent service. Always very polite. Number 1. Reviewed on: 29th June 2017

Quick and easy

It took me about 5 mins to get my loan from ratesetter , I got an answer within minutes of filling the online form. The money was in the bank soon after. Great experience so quick and easy, would highly recommend them if you're in need of a loan. The rate was excellent to. Reviewed on: 29th June 2017

Great and fast service

The main point is it's all self service and when I actually needed to talk to a CS representative, he was extremely helpful. Reviewed on: 29th June 2017

best loan provider ever

Service is quick, reliable, discrete and rates are very competitive. Reviewed on: 29th June 2017

Excellent service very simple, easy to do and very knowledgable friendly staff

I have been a loyal user of Ratesetter for the past 5 years and couldn't recommend it more. I always tell my family and friends about Ratesetter and the Service I receive from them Reviewed on: 29th June 2017

Speed

Without question, one of the quickest easiest financial companies i have ever had to deal with Reviewed on: 29th June 2017

Extremely straightforward

I wanted a lone to consolidate some debt and have a little left over for house repairs . The rate of interest obviously far better than with credit cards. The application process was easy, the decision quick and money in the bank within 12 hours. Already better off with the RateSetter loan. Thank you. Reviewed on: 29th June 2017

Spot on no problems

Ive had a loan with rate setter for nearly 2 years never had a problem very polite on the phones and do what they can to help very very happy with rate setter Reviewed on: 29th June 2017

Great service

Have had 2 loans with them, with low Apr and no problems Reviewed on: 29th June 2017

Fantastic friendly staff

I had no problems at all. Very fast and friendly staff and excellent service. Reviewed on: 29th June 2017

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