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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent service and quick response

The outcome was quick so was able to plan quickly and the site was quite helpful Reviewed on: 29th June 2017

Amazing easy.

I joined to have a loan settled and it was the easiest process I've ever experienced. The automated system explained everything, the detail in which the documents go into is very reassuring and the money came next working day. I couldn't recommend this service more and have recommended it to all my colleagues. Reviewed on: 29th June 2017

Great service

Unfaulted service highly recommend Reviewed on: 29th June 2017

rate setters

I have had two loans and never had any problems are any concerns Reviewed on: 29th June 2017

Simple

It was so simple quick and easy to get a loan with this company. The repayments are affordable for me and the interest rate is spot on I wouldn't of got it cheaper anywhere else. Reviewed on: 29th June 2017

Straightforward and good rates

Got a good lending rate and overall the service was easy to use. Reviewed on: 29th June 2017

Easy, affordable and fast.

Applying for my loan was fast and simple, the response was amazingly quick and any questions I had were answered promptly and professionally. They have kept in touch too just to make sure everything is ok. I would definitely recommend RateSetter! Helen Reviewed on: 29th June 2017

Fantastic customer service

Fantastic customer service had a few questions rang up got straight through to someone helped me with what I needed to no would definitely recommend :) Reviewed on: 29th June 2017

Simple, straightforward and honest

RateSetter were a pleasure to deal with. Provided me with an extremely competitive interest rate and simple to understand documentation. The whole process was very quick and they transferred the money also very quickly. I would definitely recommend them to anyone Reviewed on: 29th June 2017

Very helpful

Applying for my loan was quick and the rates were very good. The customer service team are very helpful and I feel like I can trust the company. Reviewed on: 29th June 2017

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