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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Loans not Groans with Ratesetter!

This is not a company with a 'one size fits all' attitude. Although I had no bad debt history at all, I thought along with the fact that I am retired on state pension and disability benefit only, I would be declined the loan. The brilliant customer service talked me through the procedure and, I think within 24 hours the money was available to me. I was amazed at not only the wonderful service but at the very small amount of interest on the loan. I was able to pay back the loan easily as the monthly payments were within my limited budget and I can only praise Ratesetter for trusting in me - and allowing a disabled pensioner to buy a desperately needed replacement Granny-mobile at short notice. I have recommended Ratesetter again and again and would not hesitate to continue doing so. 5***** service loan provider. Lesley (Brighton) Reviewed on: 29th June 2017

Just simply easy to deal with

Ive had two loans with ratesetter. Ive just recently paid one off and they have been absolutely fantastic with me. They never hassle their customers and are always to hand if you need them. Well done to all of you Reviewed on: 29th June 2017

Industry leading

So easy to set up great communication and very competitive rates and great flexibility if you want to make extra payments Reviewed on: 29th June 2017

User friendly

Ratesetter is a user friendly service Reviewed on: 29th June 2017

Really helpful

Very good company, very attention to your client i just have to say they are 1000 thanks a lot. Reviewed on: 29th June 2017

So easy!

Everything about this process was very easy, great work! Reviewed on: 29th June 2017

Super fast decision

Great fast service very professional staff , would recommend . Reviewed on: 29th June 2017

Mr

This company were very fast and decision was made within 24hrs if I was entitled to receive a loan. I like that you can go and pay off more money above your agreement. Reviewed on: 29th June 2017

Easy to use service

Application process was quick and simple. Online service is very good and easy to use. It is easy to see your existing balance and payment plan. Would highly recommend them. Reviewed on: 29th June 2017

When you have found RateSetter you have found the best

To me RateSettre is a very helpful, friendly and professional company to deal with. I found even with my not that brilliant credit rating they offered me a lot better deal than all the other companies I got quotes from, and there were many of them. So once you have found RateSetter your search has ended for quality and service. This review is from a Very Happy Customer. Reviewed on: 29th June 2017

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