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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy, cheap, straightforward

I use rate setter when I need to borrow a bit of extra cash as it's so straight forward the intreset is low and it's so quick to get the money in your account . Reviewed on: 29th June 2017

Quick, efficient and easy to use service

I would use and recommend Ratesetter again. Reviewed on: 29th June 2017

Fantastic rates & customer service

I have never borrowed this way before but the rates were hugely competative and the best I found. Also it was easy to get through and speak to someone and queries are dealt with immediately. It feels a lot more personal than borrowing from anywhere else. Its easy to check your current loan status and make changes when necessary. Highly recommend. Reviewed on: 29th June 2017

Simple Hassle Free Application

I have found Rate Setter very easy to use , once I had processed my application and was accepted I found that I got a small prompt every so often to remind me that this service was available to me , no loads of text ,email & phone calls pressuring me to take out a loan . Also when I rang to check on early repayment and if I decide to return the loan within 14 days the person on the end of the phone again was very helpful and not pressuring at all Reviewed on: 29th June 2017

Plain English

I sought to obtain a loan that I wouldn't be penalised for making overpayments against. Simple Reviewed on: 29th June 2017

Would highly recommend

Quick and easy to apply no fuss or messing around. Reviewed on: 29th June 2017

Great website and easy

Easy experience and easy to navigate Reviewed on: 29th June 2017

Fabulous easy to use

I've used ratesetter twice now and I have been highly delighted with how easy and helpful an experience it has been. I would highly recommend it to anyone looking for a simple no nonsense approach to loans Reviewed on: 29th June 2017

Fantastic and Easy

Needed a phone and no one els would give me a contract probably because of my age rate setter got it sorted now i have my new S7 Reviewed on: 29th June 2017

EFFICIENT, HELP FULL & FRIENDLY

My experience off Rate Setter is that they provide a fantastic service, They make quick decisions , efficient transfers and reliable friendly customer service. Reviewed on: 29th June 2017

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