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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great decision I made going with RateSetter

Great customer service and very simple to apply for new credit, would recommend!!! Reviewed on: 29th June 2017

Excellent flexible service

Rate setter have always been very obliging and flexible when I have used them, I have used them 4 or 5 times over the past few years for making home improvements etc. I can highly recommend them. Reviewed on: 29th June 2017

Easy and excellent

Application process is so easy, customer service is brilliant and within days fund is in your account. No hassle and no fuss Reviewed on: 29th June 2017

Quick simple and easy

Very very easy to apply and entire process from start to finish was quick and hassle free! Reviewed on: 29th June 2017

Personal loans made easy

I have had previous experience of obtaining a personal loan from a leading high street bank and as such am able to provide an honest comparison between service received from the bank and Rate Setter. I found the whole process easy, efficient and transparent. All necessary documents are made available online and you can track the progress/balance at any time. What really won me over was the ability to pay off the balance earlier than scheduled and there are no early payment penalties. Reviewed on: 29th June 2017

Best lending company

Quick, easy contact. Everything on time. Nothing to worry about Reviewed on: 29th June 2017

Trusted Service

18+months ago I needed a little extra support financially and looked online at the options available. Ratesetter was a name that ✅ all the boxes after I filled in the online form. I agreed their terms and a very satisfactory interest rate and they deposited the funds quickly into my account. I have settled my account and will consider using this service again in the future if required. Reviewed on: 29th June 2017

Very good

Very good service i m happy quick reply Reviewed on: 29th June 2017

Great idea

I've had 2 loans from ratesetters and would highly recommend to anyone wanting a hassle free experience Reviewed on: 29th June 2017

quick, straightforward, and good service

got a quote online, application process was simple and straightforward, everything laid out well. once the application was sent, the decision was made within the day, and funds were in my bank the next. happy customer Reviewed on: 29th June 2017

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