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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

1st choice for loans

5
Fast decision, very efficient customer service and the whole process from application to funds in bank was faultless.Would highly recommend ! Reviewed on: 29th June 2017
Nikki Belln Bell's avatar
Nikki Belln Bell

Best loan company ever

5
I have used ratesetter for years, they have got me out of some very hard situations and also helped me pay for my wedding, when my loan is eventually paid off I will be using them to also help people the way I have been helped...amazing customer service, you provide a great service never change and keep on dosing what you do. Can't give you enough credit it words. Reviewed on: 29th June 2017
Emma Mannion-Williams's avatar
Emma Mannion-Williams

Did a great job

4
Online system works great, had no issues at all Reviewed on: 29th June 2017
Edvard Machrov's avatar
Edvard Machrov

Easy and quick service.

5
Friendly and reliable people. Money was transferred in given time. Really happy with the service. Reviewed on: 29th June 2017
Kapil Narsain's avatar
Kapil Narsain

Easy no hassle customer service

5
Easy no hassle customer service including online account. Payment amounts can be adjusted too on line Reviewed on: 29th June 2017
David Mcgee's avatar
David Mcgee

Excellent Services and rates.

5
I have had a couple of loans from ratesetter in the past few years. Always an easy process. They also have a great website allowing you to simply review all your information, increase your payments or pay off the loan without any additional penalties. Exactly the services that most people need. I can't recommend them highly enough. Reviewed on: 29th June 2017
Roberto Esposito's avatar
Roberto Esposito

Best lending company!

5
Rate Setter is by far the best lending company I have ever seen. They are very efficient and the online application was quick and easy! They're offering the best rate too! Reviewed on: 29th June 2017
Maria Dela Cruz's avatar
Maria Dela Cruz

How sweet it is to be loaned by you....

5
From beginning to end, the process of borrowing was thorough yet easy to understand. I was dealt with very professionally, and yet the staff made me feel at ease, and were very friendly. I would use Rate Setters again in the future - and have already recommended them to friends and family. - Well done and good luck. Tracie Fry Reviewed on: 29th June 2017
Tracie Fry's avatar
Tracie Fry

Best loan company

5
Very easy to understand how to apply for loan on computer and when come to settle loan up very helpful on phone to talk to Reviewed on: 29th June 2017
Andrew langley's avatar
Andrew langley

10/10 on every level!

5
Smooth and uncomplicated application, best interest rate deal and money promptly paid with no hidden extras with clear online services to keep view account and amend if needed , access to other great offers and simple online payments if wanting to settle account early. Would definitely use again wih confidence . Reviewed on: 29th June 2017
Pamela fitzhugh's avatar
Pamela fitzhugh

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