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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Brilliant Service

Very friendly, helpful and no pressure to sign up straight away. Reviewed on: 4th March 2022

Efficient, helpful and responsive

A simple application and remarkably quick response. Customer services are friendly and helpful and I like the flexibility of payment choices which includes being able to overpay. Once approved the loan funds were in my bank the next day. An excellent service. Reviewed on: 4th March 2022

Excellent Service

I found Ratesetter to be quick and efficient from start to finish. I contacted them initially to enquire what I might borrow, I found my vehicle and let them know. My money was in my bank very quickly. Totally easy and fuss free, plus they do not constantly bombard you with advertising etc. I will certainly use them again. Reviewed on: 4th March 2022

Very much likely to recommend someone else to

It was fast, accurate and most of all very affordable repayments so I’m very pleased with the service and help as always.. Reviewed on: 4th March 2022

Amazing company

Best loan company i have bean with very good customer expereance amazing and friendly staff if you need any help or questions an very good rates would always reccoment ratesetter to everyone they really helped me. Reviewed on: 4th March 2022

Great Service

Had a couple of loans from ratesetter, they offer a great service at a great rate. Reviewed on: 4th March 2022

The best in the business

Fantastic company, they help me through a very difficult time for me and my family, everything is transparent throughout the whole process. I wish every business worked in the same way, Reviewed on: 4th March 2022

Uncomplicated, hi set and fast

I have had two loans with ratesetter and managing my account is very easy, the process of borrowing the money was straightforward and very quick. Information is provided in a transparent and helpful way. Reviewed on: 4th March 2022

Never disappointed

Amazing service, quick and easy. Great deals and options wouldn't go any where else. Reviewed on: 4th March 2022

Prompt and easy

I have used ratesetter more than once based on their prompt easy format to apply. . With competitive rates and a support service who go beyond to help if any further information needed. Great company Reviewed on: 4th March 2022

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