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RateSetter: Loans reviews

Name: Loans
Rating: 4.930902074314409858 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Fuss free loan at a competitive rate

Fuss free application process, good customer service and competitive loan rate. Reviewed on: 3rd March 2022

Fantastic

Easy to apply for with quick response Reviewed on: 3rd March 2022

Hassle Free

Competitive rates friendly service all ways there if you need anything like can I pay extra in can I add to my loan no long wait for customer service.. Just great service... Reviewed on: 3rd March 2022

Very happy D.R. Smith

I was very happy with the way my Application was processed and it Was so quickly dealt with and all Tied up within a week. The service was fantastic . Reviewed on: 3rd March 2022

Easy to apply, decent rate

I borrowed as a peer to peer borrower, but the application was very straightforward. I was accepted quickly, and funds were almost immediately available. It was easy to manage online, and Ratesetter kept me informed throughout. Excellent service. Reviewed on: 3rd March 2022

Fantastic customer

Customer service is excellent and the online log in is easy to use. Communication is fantastic too Reviewed on: 3rd March 2022

Brilliant. Very happy with everything

Best ever. No issues what so ever. I would highly recommend to everyone. Better than any bank and with brilliant customer services and support. Reviewed on: 3rd March 2022

Best personal loan provider

Best personal loan provider, I loan process was simple and smooth. Reviewed on: 3rd March 2022

Service

Brilliant Service not complicating forms to fill in. Reviewed on: 3rd March 2022

Quick and simple to manage.

I’ve had 3 loans with Ratesetter for various things over the years and the reasons I keep coming back are that it’s easy to get a pre approved loan. The best part of using them is the simple and easy layout of there website. It’s clear to see the amount owed and settlement figure. It’s also really easy to make extra payments and pay in full. Reviewed on: 3rd March 2022

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