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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Loan

Quick, easy and straight forward Reviewed on: 3rd September 2021

I'm using RateSetter for my car loan

I've been pleased with how easy RateSetter were with processing my loan with easily affordable repayments. Would highly recommend to any friend that is looking at getting a loan! Reviewed on: 3rd September 2021

Straight forward loan

Very quick to process application and everything went smoothly there after Reviewed on: 3rd September 2021

Quick and professional

Great customer service, quick and professional. Reviewed on: 3rd September 2021

My experience

In terms of my experience, I found this simple to register and apply online. fast to process and was available not long after, the repayments haven't been a hassle and I have been able to track my progress through my online account. Reviewed on: 3rd September 2021

Good service, would recommend

Fast easy , really helpful, would gladly use again and recommend Reviewed on: 3rd September 2021

Excellent Service

Ratesetter provide excellent customer service and a great range of loans to choose from. Reviewed on: 3rd September 2021

Online loan company with poor online systems

I've used quite a few online portals for banking etc in my time but Ratesetter's has got to be one of the worst. There's no way to amend a submission, bank authorisation processes don't work properly and the whole thing is much more stressful than it needs to be. Either have an online facility and set it up properly or don't bother. Having a messed up system doesn't help anyone. Reviewed on: 3rd September 2021

Never had an issue , complaint, or bad experience .

Have been with rate setter for nearly 5 years and soon my loan will be paid off I've never had a issue , great communication and always helpful. Reviewed on: 3rd September 2021

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