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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very quick and simple, very approachable

Staff well mannered and good communication well explained i details no hidden agenda absolutely perfect. Reviewed on: 2nd September 2021

Customer service

Applying for the loan was easy, simple and quick . Reviewed on: 2nd September 2021

Your rate is very low

You do all, know didn't delay your loan . Reviewed on: 2nd September 2021

Loan which changed my life

Very good contact, very easy to apply, very fast decision thanks ratesetter I will definitely come back to you in the future Reviewed on: 2nd September 2021

Excellent

Easy to use and fair, would definitely recommend Reviewed on: 2nd September 2021

Great Transparent Service

Interest rates are clear and customer service is efficient whenever you need them. Very understanding over the difficult period of covid too! Reviewed on: 2nd September 2021

Great loan service

Quick payment easy to do no fuss Reviewed on: 2nd September 2021

Very simple and professional service

Had 2 loans and very happy with the service. Reviewed on: 2nd September 2021

Friendly Service

Happy team with great products. Delighted with the 15K bank loan which allowed me to buy my 3Ltr six cylinder BMW 140i rocket-ship. Would highly recommend the service. Love the reminder a few days before payment is due Reviewed on: 2nd September 2021

Professional service

Great customer service, everything is always clear and well laid out for you. I would recommend to anyone Reviewed on: 2nd September 2021

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