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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

very good company

I am very happy with this company Reviewed on: 2nd September 2021

class

just class..very professional and extremely helpfull Reviewed on: 2nd September 2021

Good service

Excellent service and management of finances with Ratesetter. Reviewed on: 2nd September 2021

Exactly what I needed

Great support and for all the information to make the right decision for me. Reviewed on: 2nd September 2021

Very good lender and repayments are very affordable.

They keep me updated with any changes and I love that I borrowed so much and the repayments are so affordable for me. Will definately choose to use them again if I have to. Reviewed on: 2nd September 2021

Great Service - no problems

From the minute I applied for a loan to receiving it and now using it and paying it back I have had no problems. Communication is great and good advice given Reviewed on: 2nd September 2021

Quick, easy, no fuss.

I have had a few loans with Ratesetter who have been there when my life style has had to radically change or to save me from financial difficulties. The application is very straightforward to understand and everything is clear from fees to repayments. The app is also a great feature which is easy to make overpayments, to view your outstanding balance and your progress in clearing the loan. Reviewed on: 2nd September 2021

Highly recommended

Quick, easy and good rates. Also on the one occasion I did need to speak to an advisor, they were friendly and helpful. Have already happily recommended Ratesetter to a friend. Reviewed on: 2nd September 2021

Best service

Excellent services, easy to manage Reviewed on: 2nd September 2021

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