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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great people who provide a life saving service

The warmth I felt from them during my application process made me feel safe and confident. Their online service on checking my debit payments and the transparency of it all is fantastic, easy to access and consistently stable. I would definitely recommend it to other people. I already recommended to 3 other people who are now using it. Reviewed on: 2nd September 2021

Painless, and simple

It’s so easy, to the point and clear. All expectations are put into simple context so you know where you stand. Account features are also easy to use and navigate. Reviewed on: 2nd September 2021

really great provider

loans approved quickly - application process is simple Reviewed on: 2nd September 2021

Great service

It’s been easy, just what you want. Nothing was made difficult Reviewed on: 2nd September 2021

Stress free

From my first conversation to the loan in my account I felt relaxed, calm and informed. Very supportive and professional Reviewed on: 2nd September 2021

Great supporter

Great financial supporter! Always cares about the clients and asks for their opinion! Reviewed on: 2nd September 2021

Excellent product good ethos

I’ve had 2 loans and I find the process easy and can track my payments on line and you can pay early as well with no hassle. It was a moral decision to borrow from Rate setter as I like their ethos. I would recommend and use again if I needed to. Reviewed on: 2nd September 2021

Great Company

They offered me a loan at the time when i needed it. Reviewed on: 2nd September 2021

Easy, simple borrowing

Great, quick service. All done online and very easy to do Reviewed on: 2nd September 2021

Best loan provider

I have been using Rate setter for years now! It provides the best possible rates, flexibility and clarity! Would not go anywhere else! Reviewed on: 2nd September 2021

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