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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Best loan company

I have been using ratesetter for years for phones, personal loans etc and I find them so easy to deal with. Love that you can access account so easily and make extra payments Reviewed on: 2nd July 2021

Customer service second to none.

Customer friendly and highly recommended. Staff are very patient and supportive. Reviewed on: 2nd July 2021

Fantastic Loan Service

I found them excellent providing perfect service Reviewed on: 2nd July 2021

Excellent service

Really quick response and friendly staff Reviewed on: 2nd July 2021

Fast and efficient

Simple process, really helpful over the phone and really quick in getting everything sorted Reviewed on: 1st July 2021

Good all-round

Good rates, uncomplicated application process and friendly customer service. Would recommend Reviewed on: 1st July 2021

Quick and easy transaction

It was very easy to set up the loan a money was transferred quickly to my account. Reviewed on: 1st July 2021

Great

Good experience with no problems Reviewed on: 1st July 2021

Magnificent

Overall a great customer experience, during a difficult time in which i needed the money urgently to cover some unexpected costs. Ratesetter was fast, simple and easy. The website is user friendly to monitor your repayments and if you need to change your direct debit date its simple. Reviewed on: 1st July 2021

Great service at great rates

Very pleased with the loan from ratesetter, fair rates, very quick decision and fast transfer of funds Reviewed on: 1st July 2021

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