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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service/support

Very impressed overall. No pressure or stress. When I've been going through tough times unable to repay the loan that month, every time they have gone above and beyond and helped in every way they could. Typically I would be against loans, but when it comes to RateSetter they set a very high standard and I would certainly recommend them to family and friends. Reviewed on: 1st July 2021

Everything went to plan no last minute obstacles in the way money in the bank exactly when they said no problems what so ever

I received a phone call from ratesetter about my application they asked the usual questions very helpful and will certainly go through them again Reviewed on: 1st July 2021

Brilliant service

Easy, helpful service, nice polite staff, all information is clear and great understandable Reviewed on: 1st July 2021

Fantastic company!

Easy to set up and affordable payments. Professional when you speak to them and they explained the process thoroughly as I was unsure regarding this type of loan. I have no complaints at present and happy I chose to take our a lone with Ratesetters. Reviewed on: 1st July 2021

Well priced and approachable

Fair rates and return with approachable useability Reviewed on: 1st July 2021

yes recommended if you need a personnel loan

easy and no hassle website. no issues during my loan period. Reviewed on: 1st July 2021

Helpful, quick and easy

I’ve used this service a few times, easy to apply, good value and easy early payback with no charges. Highly recommend. Fast and reliable. Reviewed on: 1st July 2021

Ratesetter loan

Straight forward, simple process when getting a loan. Manage account online which is always a good thing. And great interest rates. Reviewed on: 1st July 2021

Reliable,easy processing

Very quick decision,helpful in financial emergencies Reviewed on: 1st July 2021

Best loan provider by a long way

Acquiring this loan was by far the simplest of all the loans I have had. The checks were still there but the whole process was very straight forward. I would highly recommend. Reviewed on: 1st July 2021

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