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RateSetter: Loans reviews

View other RateSetter products
4.93
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Friendly Services and fast

5
was in a pickle and Ratesetter helped me quite quickly to get a loan, the service team is very friendly and tailored my loan to me. thank you! Reviewed on: 23rd June 2021
Tyron's avatar
Tyron

Great service

5
Good company for setting up a loan and other financial products shame its a bit high setup fee but decent interest rates they found Reviewed on: 23rd June 2021
John Lewis's avatar
John Lewis

Loans made simple .

5
I took a loan out with Ratesetter , it was very simple and straight forward . No confusion involved . They are also very quick to offer you the opportunity to extend or increase your loan if you have a good history with them . All in all a good service Reviewed on: 23rd June 2021
Philip Byrne's avatar
Philip Byrne

My relationship with this letter has been smooth

5
The application process was simple and quick; interest rate and repayment amounts affordable and customer service has been very good throughout. I would definately use this lender again and would recommend to my friends and family. Reviewed on: 22nd June 2021
Jeri Kariuki's avatar
Jeri Kariuki

Fees not clear

3
Interest rate good but loan fees add extra cost. Reviewed on: 22nd June 2021
John's avatar
John

fantastic service

5
So simple to do, amazing interest rates and great customer service Reviewed on: 22nd June 2021
Nicole Barr's avatar
Nicole Barr

Great value

5
Great customer service and excellent loan provider Reviewed on: 22nd June 2021
Steve's avatar
Steve

Very user friendly.

5
I have used ratesetter a couple of times now. I find their service very easy to use and understand. It's easy to log on and see all of your financial info regarding your borrowing and it's presented in a very clean way. It's all very clear and makes the process a lot less stressful. Reviewed on: 22nd June 2021
Seanusb's avatar
Seanusb

Super easy

5
Effortless and quick. Have had no trouble with using ratesetter Reviewed on: 22nd June 2021
Natalia's avatar
Natalia

Amazing

5
I have been using rate setter for a couple of years now and it has never let me down. Always helpful. Will continue using them Reviewed on: 22nd June 2021
stacey foster's avatar
stacey foster

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