Business user insights
Guides, top tips and insights tailored to individuals working within the financial services industry, helping you to create better outcomes for your clients.
Why you should always respond to customer reviews
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Why you should always respond to customer reviews
23rd June 2024 by Darryl
Is the industry ready for the final Consumer Duty deadline?
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Is the industry ready for the final Consumer Duty deadline?
14th May 2024 by Darryl
How to share customer feedback with senior managers
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How to share customer feedback with senior managers
25th March 2024 by Darryl
Five ways to share rave reviews about your company
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Five ways to share rave reviews about your company
20th March 2024 by Darryl
How often should you ask for customer feedback?
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How often should you ask for customer feedback?
21st February 2024 by Darryl
Do BDMs still play a valuable role in today's mortgage industry?
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Do BDMs still play a valuable role in today's mortgage industry?
22nd January 2024 by Darryl
Five potential financial services trends in 2024
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Five potential financial services trends in 2024
18th January 2024 by Darryl
How complex are bad credit mortgages?
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How complex are bad credit mortgages?
30th August 2023 by Smart Money People Team
84% of UK consumers trust customer reviews
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84% of UK consumers trust customer reviews
3rd April 2023 by Emma
Building societies vs banks: Analysing customer feedback
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Industry news