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RIAS reviews

RIAS Logo
Rated Average • 2.97/5

RIAS reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 64 product reviews

Average score of 2.97/5
5 star
27%
4 star
6%
3 star
2%
2 star
3%
1 star
63%
Reviews for RIAS have trended positively over the past 90 days

Latest positive rating

5.00/5

Easy to deal with and monitor online

Easy to deal with and monitor online

{"display":"philip fielding","slug":"user1708945765","deleted_at":null,"created_at":"2024-02-26T11:09:25.000000Z","updated_at":"2024-02-26T11:09:25.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"philip fielding","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1.00/5

My late mother was with RIAS for years , prob 15-20.

My late mother was with RIAS for years , prob 15-20. House and contents insurance . I lived with her laterally and was her POA... My late mother was with RIAS for years , prob 15-20. House and contents insurance . I lived with her laterally and was her POA until her death 2y ago . I now live in the family home myself , have the title deeds etc but RIAS have doubled the monthly direct debit just as I have changed the policy to my name …same house. Phoned them today and was advised I have to go on to website and take out a new policy when it expires next month as they cannot now do this over the phone - going abroad on holiday in 3 days time plus work full time so haven’t got time to shop around but also want to ensure house is fully insured etc . Policy expires 1st Nov - I’ll be home a few days before that but then they say they need 7 days notice to set up new policy in my name …ie in 3 days time ! Told me to go to website and find something that matches existing policy we have had for many years …This seems an awful way to treat loyal customers ! I’m going elsewhere …shocking service I’m afraid Read more Read less

{"display":"Evelyn ","slug":"user1791830866","deleted_at":null,"created_at":"2026-10-12T18:47:46.000000Z","updated_at":"2026-10-12T18:47:46.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Evelyn","last_name":"","full_name":"Evelyn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
Evelyn 12th October 2026
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About RIAS

RIAS is a specialist provider of home and car insurance for the over 50s. We have the expertise to find the cover you want for all the possessions and memories you've collected over the years. Smart Money People is the place for RIAS reviews. Read and write reviews to help increase trust and transparency in Financial Services.

RIAS at a glance

Reviews for RIAS

Showing 11 of 64 company reviews • Last reviewed within 7 days

Easy to deal with and monitor online

Home Insurance • 12th October 2026

Easy to deal with and monitor online

{"display":"philip fielding","full_name":"philip fielding","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

My late mother was with RIAS for years , prob 15-20.

Home Insurance • 12th October 2026

My late mother was with RIAS for years , prob 15-20. House and contents insurance . I lived with her laterally and was her POA... My late mother was with RIAS for years , prob 15-20. House and contents insurance . I lived with her laterally and was her POA until her death 2y ago . I now live in the family home myself , have the title deeds etc but RIAS have doubled the monthly direct debit just as I have changed the policy to my name …same house. Phoned them today and was advised I have to go on to website and take out a new policy when it expires next month as they cannot now do this over the phone - going abroad on holiday in 3 days time plus work full time so haven’t got time to shop around but also want to ensure house is fully insured etc . Policy expires 1st Nov - I’ll be home a few days before that but then they say they need 7 days notice to set up new policy in my name …ie in 3 days time ! Told me to go to website and find something that matches existing policy we have had for many years …This seems an awful way to treat loyal customers ! I’m going elsewhere …shocking service I’m afraid Read more Read less

{"display":"Evelyn ","full_name":"Evelyn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Seamless insurance setup, very competitive with lots...

    Seamless insurance setup, very competitive with lots of options

    {"display":"Louise M","full_name":"Louise M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Louise M 14th August 2026
  • 1.00/5

    Absolutely appalling service from RIAS.

    Absolutely appalling service from RIAS. I cancelled my policy and was due a refund, yet weeks later I’m still chasing my own money. They claim... Absolutely appalling service from RIAS. I cancelled my policy and was due a refund, yet weeks later I’m still chasing my own money. They claim the refund was “successfully paid” to a bank account that was closed months before, despite being told this repeatedly. Customer service is completely useless – the same scripted responses over and over again, no ownership, no urgency, and no one actually resolving the issue. I’ve provided bank statements clearly showing no payment was received, yet they simply closed the case and washed their hands of it. I’ve now had no option but to escalate this to the Financial Ombudsman, which says everything about how RIAS treats its customers. Stressful, time-consuming, and frankly incompetent handling of a very simple refund. If you value your time, money, or sanity, do not insure with RIAS. Once they have your money, good luck getting it back. — Mark Read more Read less

    {"display":"Mark A","full_name":"Mark A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Mark A 17th January 2026
  • 1.00/5

    Horrific company.

    Biggest bunch of con merchants I've ever known.

    {"display":"Danny ","full_name":"Danny ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Danny 23rd September 2025
  • 2.00/5

    Loyal customer -no claims-but 50% Renewal increase!?

    Have been with RIAS for many years, but this year the renewal requested was 50% more! Found alternative 5star cover for same as last year!

    {"display":"Wright G","full_name":"Wright G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1094969.png"}}'s avatar
    Home Insurance
    Wright G 29th January 2025
  • 1.00/5

    Funny how all reviews are about how great and easy i...

    Funny how all reviews are about how great and easy it was to hand over the money and take out the policy,I can promise you... Funny how all reviews are about how great and easy it was to hand over the money and take out the policy,I can promise you when you need Rias to give you any money back to fix your problem,that is a different matter!!! Company needs investigation Read more Read less

    {"display":"Mighty M","full_name":"Mighty M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073334.png"}}'s avatar
    Home Insurance
    Mighty M 27th December 2024
  • 1.00/5

    Appalling service incompetent staff Worst insurance...

    Appalling service incompetent staff Worst insurance company I’ve dealt with had to cancel policy before it even began

    {"display":"Gary Hayward","full_name":"Gary Hayward","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072328.png"}}'s avatar
    Car Insurance
    Gary Hayward 10th November 2024
  • 1.00/5

    Avoid at all costs

    My car was hit - I wasn't in it but the other driver left name and address. No fault?? When the other driver's insurance didn't... My car was hit - I wasn't in it but the other driver left name and address. No fault?? When the other driver's insurance didn't pay up fast enough RIAS turned it into my fault and increased the premium. The e-mail they say they sent disappeared so they cancelled my policy and I knew nothing about it. The company theat "Goes the extra mile" couldnt care less about it's customers. Communication and customer service are appalling. Read more Read less

    {"display":"Rowan","full_name":"Rowan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Rowan 4th September 2024
  • 3.00/5

    Affordable and reliable cover.

    Affordable and reliable cover. Easy to contact when needed

    {"display":"Kayleigh l","full_name":"Kayleigh l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown Cover
    Kayleigh l 23rd August 2024
  • 1.00/5

    You take out what you think it the best Home insuran...

    You take out what you think it the best Home insurance only to be told quite happily by Darren who loves his job in claims... You take out what you think it the best Home insurance only to be told quite happily by Darren who loves his job in claims storm damage (90mph winds) isn't covered for fences, trees, hedges etc. Been with them for home and cars for a few years but won't be renewing. Thanks Read more Read less

    {"display":"Al","full_name":"Al","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Al 22nd January 2024

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