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RIAS: Car Insurance reviews

Name: Car Insurance
Rating: 2.53 (15 reviews)

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1.78

Based on 15 reviews, last reviewed 17th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

3 star

2 star

60%

Latest highest rating:

5

Two Years in as a customer They say you don't know an insure till you need to claim. Very true. Despite not needing to claim I can't fault the service. My renewal was for the fi... Read more Reviewed on: 1st December 2023

Latest lowest rating:

1

Absolutely appalling service from RIAS. Absolutely appalling service from RIAS. I cancelled my policy and was due a refund, yet weeks later I’m still chasing my own money. They claim the ref... Read more Reviewed on: 17th January 2026

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About this product

At Smart Money People we collect Rias car insurance reviews to give you insight into what you can expect as a Rias policyholder.

Rias is part of Ageas, providing both car and home insurance policies. Rias’ comprehensive car insurance policies include a courtesy car and uninsured driver promise as standard, as well as other benefits. With a range of optional add-ons, you can tailor your policy to your exact needs.

Before taking out a new policy, check customer reviews to be confident that the provider is reputable. Read our Rias car insurance reviews to find out what genuine customers have to say about their experiences. Find out how satisfied they were with the cost of their premiums, and how robust the cover they received was. Our reviews can help you decide whether Rias’ policies are right for you.

Have you had a car insurance policy with Rias? Share your experience with our Smart Money People community. Together, we can help people like you make better decisions. Tell us why you chose to insure with Rias, and whether the company lived up to your expectations. Did you have to make a claim, and if so, how well was it handled? Would you recommend Rias to your friends and family? Write an honest Rias car insurance review today.

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RIAS Car Insurance reviews (15)

Awful company with terrible customer service

My motor insurance direct debit payments with RIAS were £27 a month. After (exactly) 2 months, I sold my car & wanted to cancel my insurance. After queueing on the phone for 28 minutes I spoke to a lady who told me that the cancellation charge would be £50. I realised that they would charge an admin fee so I thought this was acceptable. I then received a letter saying that I owed them £122! I tried twice to contact them by phone but, after waiting in excess of 30 minutes each time, I hung up & decided to email them. Several emails were exchanged with their customer service team. It took 4 days on average to receive a reply by email. Each message gave a phone number & stated that it was best to contact them by telephone (I think not!!). I asked them to explain how on earth they calculated that I owe them £122 but their replies did not really shed any light on how they calculated this charge. They merely repeated the same things each time. While all this was going on, they even passed this on to a debt collection agency to deal with!!! I hadn't even said that I wasn't paying, I just wanted to know how they came to this figure. You get what you pay for! If you want cheap insurance & don't make a claim or need help from customer service, then I guess that's OK. But if you ever need any assistance, then God help you. I certainly won't EVER use them again, and I recommend people take note of all of the terrible reviews on the Internet for this company. Reviewed on: 26th April 2022

great!!

easy to set up. great customer service and good price. Reviewed on: 7th June 2019

Exspensive good service and helpful.

1st year exspensive . Second year the insure went up higher in price I ask why and they lowered it by an amount of about 60pounds .The third year they sent a reminder to which I thought was to much money. So I cancelled. Reviewed on: 7th September 2017

Reliable Cover

I've never had any problems with my insurance company and have been with them for several years. They always sort out any issues quickly. Reviewed on: 12th September 2016

5 star cover at a reasonable price

Good price for great cover sums up my review. Definitely intend to continue to insure my car with RIAS if the price stays fair. Reviewed on: 24th December 2015

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