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row.co.uk : Appliance Insurance reviews

Name: Appliance Insurance
Rating: 4.49 (389 reviews)

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4.48

Based on 389 reviews, last reviewed 31st Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

14%

Latest highest rating:

4

Thanks Thanks Reviewed on: 11th February 2020

Latest lowest rating:

1

Accepting money for invalid device Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased. After requesting a claim to... Read more Reviewed on: 31st August 2022

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Are you a row.co.uk customer? Let us know how you find their Appliance Insurance and help others in our community! we're collecting row.co.uk Appliance Insurance reviews in order to help customers like you to the best possible products.

row.co.uk Appliance Insurance reviews (389)

Review of the row.co.uk, Appliance Insurance:

Accepting money for invalid device

Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased. After requesting a claim to repair the phone's screen I was declined as the insurance was "not valid" due to the age of the phone. I fully expect the policy to be refunded due to there being no risk of costs incurred by Row insurance given they were never going to undertake a claim on the phone at any point during the 12 months. If these details were not requested and checked when undertaking the policy, this seems a very underhanded method for row to take money on invalid devices from which they would hope not to have to see a claim put in. Thus making money from an invalid device they would never cover. My policy number is ROW6542858 Reviewed on: 31st August 2022

LaRule

Simple and straightforward to setup and everything is very clear. Great service so far Reviewed on: 18th October 2018

Appalling customer service!! 5 months to replace a hob!!

They couldn't get one thing right, just a catalogue of errors. Quick to take the excess at the start then 4 months of frustration, wrong goods, broken goods, ignored emails and false promises. No one took ownership or responsibility for our claim. Then suddenly got a cheque in the post so we could buy it ourselves - no apology, explanation or recompense!! Incompetent and rubbish service!! You should also read the small print about goods over a certain age not being covered - told us that about our washing machine AFTER we gave the details and the premium!!! Reviewed on: 13th October 2018

easy

easy to.use and quick to set up not bad prices to no complicated questions .just baught applicences so cant afford any more my mate said try here she has always had good reply and HELP Reviewed on: 10th October 2018

Manageable

Cost wasn’t too expensive, this is easily managed over monthly instalments . Quick process with a direct quote . Very happy with this service . Reviewed on: 4th October 2018

Easy to use

Fabulous website, easy to use and good value for money Reviewed on: 2nd October 2018

Beware of the T&C's! Corrupt company

This is a company which takes your monthly premiums & when you make a claim, treats you like a criminal. Including rude customer service advisors both by phone & email, losing your documents proving purchase ownership etc when you have already provided them. The worst is their T&C's which require high excess payments for a claim to have an appliance just repaired, not replaced! It's not financially viable or in a customer's interest to pay a premium plus a high excess charge, £75, for a repair- when one could keep savings aside & call out an engineer for less or even replace an appliance for less when taking into account 1-2 years of monthly premiums.! Awful company & I'm in the process of cancelling all my 4 appliances with them & moving to another company. Take note this company's T&C's are Not transparent & avoid! Reviewed on: 24th September 2018

Good inline

Love this website can't wait to see the email Reviewed on: 23rd September 2018

Ease of set up

Easy to use set up Would be easier with models of products list as well though. Reviewed on: 16th September 2018

Fab and easy to use

Great easy website. Simple and affordable Reviewed on: 14th September 2018

so easy

looking for appliance insurance all the bits you would expect .no call out fees. replacement parts or complete unit, very easy to use web site and cheaper by far than others. i added in my microwave and still saved £6.76 a month 0r £81 a year compared to my renewal from else where Reviewed on: 12th September 2018

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