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row.co.uk : Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.59 (247 reviews)

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4.59

Based on 247 reviews, last reviewed 31st Mar 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

14%

Latest highest rating:

5

New costumer I jost get registred my smart tv. I find being verry easy to complete the registration. Reviewed on: 31st March 2019

Latest lowest rating:

1

Very poor and misleading company Reported my phone lost. I emailed everything over to The customer service team. After a couple of days they email to ask for same documents again. Sen... Read more Reviewed on: 21st February 2019

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About this product

At Smart Money People, we're building the biggest online collection of independent row.co.uk Gadget Insurance reviews anywhere. If you're already a customer of row.co.uk - happy or not - please share your experiences with our community to help them find the best gadget insurance on the market.

row.co.uk Gadget Insurance reviews (247)

Review of the row.co.uk, Gadget Insurance:

Please don't insure your phone with ROW

I lost my phone 8 days ago and still have not received my new phone even though my claim has been accepted and I have paid £105. I claimed straight away. The next day I received an email asking me for documents. I supplied them within an hour of receiving the email. I waited 24 hours. I phoned them. They said they couldn't open the documents and to send them again. I sent them again. The next day after hearing nothing I called again. They said there was a technical fault there end on opening the emails. An hour later their technical team had managed. They said to wait 24 hours for the claims team to inspect the documents. 48 hours later after repeated calls my end they called me and asked me questions for 30 minutes about how I lost my phone. They accepted my claim and asked me to pay £105. I paid straight away. They said I would have a phone within 24 hours, 48 max. I waited 48 hours and called - they said the phone had not arrived with their partner firm yet. They are hoping it will arrive tomorrow. They cannot be certain that I will have it in the next 48 hours. To clarify - It has been a week since I first submitted my claim and provided relevant documents. It will be 4 days minimum from when the claim was accepted and I paid £105 - to when I receive my new phone. They say it will take 24 hours from accepting the claim. This is a lie. Every step of the way this has been stressful. If I knew this - I would never have insured with them - hence why posting this review. Reviewed on: 28th November 2018

easy to use and understand

Simple and quick to ensure my gadget is insured. All complete within 5 mins and worth it for that piece of mind Reviewed on: 18th November 2018

Easy to use

Easy to set up and completed application in minutes - great customer experience Reviewed on: 9th November 2018

Amazing convenience so fast

Amazing covers more than one gadget or appliance under same cover so convenient and definetly worth it for the price so easy to do and understand Reviewed on: 28th October 2018

Great

Easy to complete and great insurance Reviewed on: 20th October 2018

very easy to set up

Happy with the price and easy to set up Reviewed on: 17th October 2018

Appliance and Gadget cover

I haven't yet used the cover but just wanted to say the sign up was quick and easy and very straight forward. Look forward to your services. kind regards Reviewed on: 8th October 2018

Great and easy to join

Very cheap prices and quick to join Reviewed on: 3rd September 2018

Brilliant!

Bright, colourful and easy to use site with comprehensive cover and great value Reviewed on: 25th August 2018

mobile phone

I just insured my and my wife's mobile phone easily and at a good price with this company. Reviewed on: 14th August 2018

Web Site.

Very easy to follow and a very good product at a VERY GOOD PRICE> Reviewed on: 9th August 2018

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